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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-04-2019 08:27 AM

HP Recommended
Product: Officejet J4680 printer
Operating System: Microsoft Windows 10 (64-bit)

Error Message: A required software component was not found or was improperly installed.  I have reinstalld from website seven (7) times and still get Error Code: 8,[(4,-2147221005,0)].  I don't have startup disc.  Printer was given to me.

2 REPLIES 2

‎03-04-2019 10:57 AM

HP Recommended

Hi,

Is the printer connected with a USB or wirelessly?

 

Try following HP Print and Scan Doctor Utility by selecting Fix Scanning and check if that may help:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

If the same persists, you may also try HP Scan Extended and check if you may scan using this application instead:

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Shlomi



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‎03-06-2019 07:52 AM

HP Recommended

Thanks for the info.  I downloaded both of them. I tried to scan after each download.  Now it keeps saying to upgrade the LCD List.  I say ok, get a new screen, tell it to save as a jpeg, tried scanning again and the need to upgrade keeps coming up.  I'm on Windows 10, andwhen I received the printer from a friend, I immediately hooked to internet and downloaded from HP, but I have tried scanning for 7 months with no results. After downloading the two files you sent me, I turned it off and did a restart.I just tried scanning from the HP Solutions Center and got the same ERROR CODE.  Is there not a fix for this situation?  It is most aggravating and frustrating since I'm trying to scan and make JPEG files of my Father's WWII pictures that are on loan and need to return them to my Mother. 

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