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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-26-2021 12:31 AM - edited ‎10-26-2021 12:32 AM

HP Recommended
Product: HP Scan Extended
Operating System: Microsoft Windows 10 (64-bit)

I have a deskjet FP380 scanner and the associated scanning software (HP Solution) stopped working a year or so ago.

I have installed HP Scan extended which has a very simple interface (see screenshot).  As far as I can see there is no help facility.
When I choose the "Save as PDF" option and "Send to Local or Network folder" it seems to work fine,  
But I cannot find the saved pdf on my Windows 10 laptop.  In which folder are pdfs saved by default?  And is it possible to change the default folder?

Thanks for any help...
HP Scan Extended.JPG

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2021 11:48 AM

HP Recommended

Hi,

Click More > from within this dialog and select the Destination tab, there you may browse for the save location for your scan jobs, apply the changes and press OK, then click the disk icon to save the setting change as default for future scan jobs.

ShlomiL_0-1635270512904.png

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎10-26-2021 11:48 AM

HP Recommended

Hi,

Click More > from within this dialog and select the Destination tab, there you may browse for the save location for your scan jobs, apply the changes and press OK, then click the disk icon to save the setting change as default for future scan jobs.

ShlomiL_0-1635270512904.png

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No
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