Where does HP Smart app save scanned pictures, before it blows up?

[champ184]

Just scanned a picture, scan worked ok, edited the picture by resizing border, selected "Save", and the application closes, (blows up), and no idea where the scanned pic is.  (HP9010 scanner, Win11, HPSmart app)

[champ184]

And, this answer on google:  " The default save location for scanned documents is the Documents folder and the Pictures library for scanned photos. Save the scan in the default location or browse to a different folder .Jan 13, 2022"  DOES NOT MAKE ANY SENSE!  As there is no new content there, after the app blows up.

[Nal_NR]

Hi @champ184,

Welcome to the HP Support Community. 

I'd like to help!

If you have tried and performed all of the steps from this document, then the printer needs to be checked. 

Update Firmware

Hope this helps! Keep me posted for further assistance.
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