Why will the scanner mode not function when the VPN is activated?

[gstrongiii]

When I have the VPN "on" and I try and scan a document, I get a message that the function is not available.  Once I turn the VPN off, I can scan the document.

[Nal_NR]

Hi @gstrongiii,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This is something to check with your VPN configuration and not with your printer.

Most VPN clients won't allow printing to a LAN-connected printer once connected to the VPN:

Generally, with most VPNs, you cannot print to a local network while connected to a VPN Network too, unless the VPN offers VPN tunneling and offers such capabilities of communicating with a local device while connected to a private network too, 

I suggest checking if you can perform such and if allowed by the organization, but most likely it is not even allowed by the work office IT due to security restrictions.

Hope this helps! Keep me posted for further assistance.

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