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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-23-2022 03:57 PM

HP Recommended
Product: HP OfficeJet 5260 All-in-One Printer
Operating System: macOS 11.0 Big Sur

PDFs will not print the letter "Y".

The rest of the document prints just fine.

Using MacBook Pro macOS Big Sur 11.6

Driver up to date.

Did check ink - okay.

 

Using Acrobat Reader 2021.011.20039.

Category:
1 REPLY 1

‎03-26-2022 09:27 AM

HP Recommended

@Reg1117, Welcome to the HP Support Community! I’m here to help.

 

I see that you have issues while printing PDF files. This looks like an application-specific issue.

 

Use Apple's inbuilt Preview app to print the PDF file and check if the issue persists.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Reinstall the Adobe app and check if that helps.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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