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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-29-2023 02:17 PM

HP Recommended
Operating System: Microsoft Windows 11

I am beyond annoyed since I upgraded to a new laptop with Windows 11 I am now required by HP Smart to login to an HP account to scan a document. First, I did not have to do it before and I get no benefit and in fact annoyance. Second, I find it very "Big Brother" and intrusive that HP needs to be informed that I am scanning anything. I am not scanning anything bad just regular stuff. Third, if there is any connectivity issues then in effect my scanner is broken. In effect making a product that I paid for and could use worthless.

So, I have begun to inform all my friends to avoid purchasing HP Printer/Scanners. My apologies for this and I do not wish HP harm but you decided to make such an egregious change and make my scanner worthless.

 

Category:
1 REPLY 1

‎10-03-2023 06:39 AM

HP Recommended

Hi @lconroy1,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
 

Could you elaborate on the issue for better understanding?

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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