Windows 10. HP Scan and Capture closes immediately.

[DLSOmaha]

Problem occurred in the middle of a series of scans.  Selecting either photo or document causes the app to close.  Corrective steps taken:

1. Restarted computer

2. Uninstalled HP Scan and Capture

3. Reloaded the product from the Microsoft Store

4. Restarted the computer.

[Dragon-Fur]

@DLSOmaha 

Welcome to the HP Community Forum.

Not sure, though this printer does at least provide a full driver printer software package.

HP Scan and Capture does want the full driver installed (and functional).

If something has happened to the full driver, HP Scan and Capture might behave strangely.

Applications and Software can also suddenly behave oddly if Windows Updates are pending (computer needs to Restart).

Windows Updates can also inexplicably stomp on printer software (or other programs) and result in the printer (or other software) needing to be uninstalled / reinstalled.

If the printer is connected to a power strip as opposed to being properly plugged into a wall outlet, scanning might suddenly stop if the printer cannot get the power it needs.

Try / Consider

Restart Everything, including the router that controls your network

Next,

Uninstall the full solution driver from Programs and Features

Restart the computer and log in

Install a fresh copy of the full driver printer software

After the software is installed, Restart the computer and log in

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Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

• >>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

Continuing

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Next,

Installation

• Download and Save the Full Feature Software Web Pack installation package
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
• After the software is installed, Restart the computer and log in

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References / Resources

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

HP Scan and Capture features an adjustable screen size.

* NOTE:  The correct HP print software drivers for your scanner must be installed from HP's Support Website.

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Color LaserJet Pro MFP M177 Series Full Software and Drivers 

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