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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-08-2022 11:58 AM

HP Recommended
Product: Scanjet 5400c

I have an old Scanjet 5400c flatbed scanner.

I've tried a few solutions, but think that you'd need to run it using a Windows XP machine.

I've tried Viewscan, but to no avail.

The scanner is visible in my device manager, but it has a yellow triangle warning requesting a driver.

I appreciate that this scanner isn't supported by HP anymore, but if anyone has any suggestions to help me use this old scanner using Windows 10, then I'd be grateful.

Category:
3 REPLIES 3

‎11-08-2022 02:17 PM

HP Recommended

Hello,


I doubt it will work, but, if you go to 480f site.

 

https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-enterprise-mfp-m480-series/292564...

 

Then Click on HP Scan and Twain Package for USB and check if that works to install. Closest to TWAIN drivers I can find.

 

MFP Network Twain Scan Package is for network only.

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‎11-08-2022 05:42 PM

HP Recommended

I couldn’t get it to work unfortunately.

The scanner is appearing as a digital media device in the device manager, and there doesn’t seem to be any drivers available for scanners.

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‎11-09-2022 12:04 AM - edited ‎11-09-2022 12:06 AM

HP Recommended

If you download Dot 4 and check?

 

Disconnect USB Cord, download and install dot4, then connect USB cord again.

 

https://support.hp.com/us-en/drivers/selfservice/hp-universal-print-driver-series-for-windows/503548

 

Click on Driver USB

then HP LaserJet USB (DOT4) communication driver for Windows 8 and Higher (64-bit)

 

Idea is that Dot4 will tell PC what is connected, e.g a Scanner.

 

 

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