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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-08-2022 11:58 AM

HP Recommended
Product: Scanjet 5400c

I have an old Scanjet 5400c flatbed scanner.

I've tried a few solutions, but think that you'd need to run it using a Windows XP machine.

I've tried Viewscan, but to no avail.

The scanner is visible in my device manager, but it has a yellow triangle warning requesting a driver.

I appreciate that this scanner isn't supported by HP anymore, but if anyone has any suggestions to help me use this old scanner using Windows 10, then I'd be grateful.

Category:
3 REPLIES 3

‎11-08-2022 02:17 PM

HP Recommended

Hello,


I doubt it will work, but, if you go to 480f site.

 

https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-enterprise-mfp-m480-series/292564...

 

Then Click on HP Scan and Twain Package for USB and check if that works to install. Closest to TWAIN drivers I can find.

 

MFP Network Twain Scan Package is for network only.

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‎11-08-2022 05:42 PM

HP Recommended

I couldn’t get it to work unfortunately.

The scanner is appearing as a digital media device in the device manager, and there doesn’t seem to be any drivers available for scanners.

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‎11-09-2022 12:04 AM - edited ‎11-09-2022 12:06 AM

HP Recommended

If you download Dot 4 and check?

 

Disconnect USB Cord, download and install dot4, then connect USB cord again.

 

https://support.hp.com/us-en/drivers/selfservice/hp-universal-print-driver-series-for-windows/503548

 

Click on Driver USB

then HP LaserJet USB (DOT4) communication driver for Windows 8 and Higher (64-bit)

 

Idea is that Dot4 will tell PC what is connected, e.g a Scanner.

 

 

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