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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-21-2021 03:37 PM

HP Recommended
Product: 1536dnf MFP
Operating System: Microsoft Windows 11

I purchased a new computer with a Windows 11 operating system. I installed the latest driver for My HP LaserJet 1536dnf MFP which is from March 2021 (before Windows 11 was available).  My printer always prints. However, my scanner sometimes is not detected. I go into Windows Image Acquisition (WIA) which already has the status of Startup type: Automatic and Service Status: Running.  The solution is to Stop the service, click Start to start the service, and then click Apply and OK.  How can I contact HP for HP to fix this apparent bug with Windows 11?  I do not have an active warranty since I bought this printer a while ago.

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9 people had the same question
4 REPLIES 4

‎11-21-2021 04:45 PM

HP Recommended

I was able to contact HP and they documented my issue.  They do not know when an updated driver will be available that works all the time with Windows 11.  They recommend the process that I wrote below. They also suggested using HP Smart to scan.

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‎11-24-2021 09:59 AM

HP Recommended

Hi@joshua39,

 

Welcome to the HP Support Community!

 

Reinstall the printer application and that should fix the issue.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day

1 person found this reply helpful
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‎11-28-2021 10:09 AM

HP Recommended

This solution does not make sense. I had just installed the printer driver.  HP customer support on the phone told me that this is a known Windows 11 issue.

2 people found this reply helpful
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‎12-05-2021 05:47 PM

HP Recommended

did that still not working

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