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Windows 11 Support Center. -
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Try first this:
- shut down scanner via on/off switch
- shut down the computer
- wait about 60 sec.
- Switch on the scanner, wait until the scanner has finished its initialization
- switch on computer, log in (with admin rights) and wait about 10 sec.
... and now everything's working again?
If that doesn't help, here's what you need to do:
- disconnect the USB cable
- Uninstall HP scanner software
- Restart the PC
- Close all programs
- download only this complete package: HP Scanjet Full Feature Software and Driver
File size: 585.4 MB
"Expand all" and read all the information! - Close all programs
- Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the File name: FullWebpack_sj2500f1-39.5.156-sj2500f1_Full_Webpack.exe
Reminder: do not connect the USB cable until the installation prompts you to do so. - The installation was completed successfully, now you must ...
- Restart the PC again
- Now the installation is complete.
Document error messages accurately, even better is to take a screenshot of it and upload here.
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
HP Recommended
Try first this:
- shut down scanner via on/off switch
- shut down the computer
- wait about 60 sec.
- Switch on the scanner, wait until the scanner has finished its initialization
- switch on computer, log in (with admin rights) and wait about 10 sec.
... and now everything's working again?
If that doesn't help, here's what you need to do:
- disconnect the USB cable
- Uninstall HP scanner software
- Restart the PC
- Close all programs
- download only this complete package: HP Scanjet Full Feature Software and Driver
File size: 585.4 MB
"Expand all" and read all the information! - Close all programs
- Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the File name: FullWebpack_sj2500f1-39.5.156-sj2500f1_Full_Webpack.exe
Reminder: do not connect the USB cable until the installation prompts you to do so. - The installation was completed successfully, now you must ...
- Restart the PC again
- Now the installation is complete.
Document error messages accurately, even better is to take a screenshot of it and upload here.
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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