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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Hello, window defender blocks anything i try and save to one drive. It was blocking all.scans but i anagrd to add scanner to safe list but i cant work out how to do it for one drive. 

I have tried to turn window defender off while i save file, but it wont let me choose warn or off it goes straight back too  block In app and browser control. 

I have tried adding ine drive to safe apps, but it will only let me add files. 

3 REPLIES 3
HP Recommended

@India2018,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03419426

 

Also, install all the Windows updates and check.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

HP Recommended

Thanks for your reply but this is not my problem, it is that I can't save things to my computer since I have changed my antivirus to windows defender. Thanks 

HP Recommended

@India2018,

 

Yes, I understand that. I recommend you follow the steps in the article I have shared in my previous post and check if it helps.

 

If you continue facing the issue, I suggest you use HP scan and capture and check if it helps. Follow the steps in the below article.

 

https://support.hp.com/in-en/document/c04675206

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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