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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Hello, window defender blocks anything i try and save to one drive. It was blocking all.scans but i anagrd to add scanner to safe list but i cant work out how to do it for one drive. 

I have tried to turn window defender off while i save file, but it wont let me choose warn or off it goes straight back too  block In app and browser control. 

I have tried adding ine drive to safe apps, but it will only let me add files. 

3 REPLIES 3
HP Recommended

@India2018,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03419426

 

Also, install all the Windows updates and check.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

HP Recommended

Thanks for your reply but this is not my problem, it is that I can't save things to my computer since I have changed my antivirus to windows defender. Thanks 

HP Recommended

@India2018,

 

Yes, I understand that. I recommend you follow the steps in the article I have shared in my previous post and check if it helps.

 

If you continue facing the issue, I suggest you use HP scan and capture and check if it helps. Follow the steps in the below article.

 

https://support.hp.com/in-en/document/c04675206

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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