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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-13-2023 10:00 AM

HP Recommended
Product: HP LaserJet Pro MFP M28w Printer

LaserJet Pro MFP - M28W   Printer works, scanning stopped working, ran Printer & Scanner Doctor app,  error:

Windows (WIA) Scan

PLEASE HELP!!!

Category:
2 people had the same question
1 REPLY 1

‎01-14-2023 04:57 AM

HP Recommended

Press key combo "Windows Key + S" enter "service" > click on Service App

> change the Startup type to Automatic for the following services

  • Shell Hardware Detection = ShellHWDetection
  • Print Spooler = Spooler
  • Windows Image Acquisition (WIA) = stisvc

 

I'm not an employee of HP, I'm as volunteer here.
        
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