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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 9015e All-in-One Printer
Microsoft Windows 11

Hi, using HP Scan I am able to scan to an editable PDF document.  However using Paperport that option is is not available.  I prefer to use PaperPort over HP Scan.  I was able to do this with previous HP printers.  Any ideas?

 

Mark 

1 REPLY 1
HP Recommended

@mluna202 

 

Welcome to the HP Community Forum.

 


@mluna202 wrote:

Hi, using HP Scan I am able to scan to an editable PDF document.  However using Paperport that option is is not available.  I prefer to use PaperPort over HP Scan.  I was able to do this with previous HP printers.  Any ideas?

 

Mark Luna


 

Likely Answer:

In recent months, where HP deemed it needful, the full driver printer software was repackaged without the previously embedded OCR software.

 

Why was the embedded OCR removed from some software packages for some printers?

No idea -- I have not seen an explanation. 

Possible reasons (not verified) might include:

Compatibility issues, licensing limitations, changes elsewhere in the printer software that required the older embedded OCR to be removed.

 

What to do?

Possibly...

 

The last is not likely to have any impact of your third party software -- Universal Scan adds the OCR libraries to installed HP Scan software.  Mentioned here as FYI only.

 

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References / Resources

 

HP Universal Scan Software  - Full Feature Software and Driver – Where supported (model dependent), the Universal Scan software adds the OCR library set to HP Scan.  Check for the Universal Scan software installation package in Printer Homepage > Category Software and Drivers.  Universal Scan should be installed after the full driver printer software.

 

OCR Scan Software - Examples

11 Best OCR Software of 2022 (Free and Paid Tools)

7 best OCR software for Windows 10/11 [2022 Guide] 

 

Well written and easy to read / comprehend

Introduction to OCR and Searchable PDFs: An Introduction to OCR 

 

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

HP OfficeJet Pro 9015 All-in-One Printer 

 

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