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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-31-2020 12:13 AM

HP Recommended
Product: OfficeJet 8010
Operating System: macOS 10.15 Catalina

I have installed my HPJet 8010 printer on on my computer but every time i try to scan i get the following message 'You cannot use this function because it has been disabled. For more information, contact the person who set up the printer.'

 

Can anyone help?

17 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-02-2020 11:25 AM - edited ‎11-02-2020 11:25 AM

HP Recommended

@Ackers1, Welcome to the HP Support Community!

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎11-02-2020 11:25 AM - edited ‎11-02-2020 11:25 AM

HP Recommended

@Ackers1, Welcome to the HP Support Community!

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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