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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Hello,
Please to restore the printer to the original factory defaults as follows:
- From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch Setup (
). - Touch Printer Maintenance, and then touch Restore.
- Touch Restore Factory Defaults.
A message appears stating that the factory defaults will be restored. - Touch Continue. The printer will restart automatically.
Let me know if this has solved the issue or/and if the Restore Factory Defaults option is locked?
Do not hesitate to contact us in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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Hello and thanks for your return,
In order to resolve this issue, please reset the printer as follows:
- This procedure has been removed for security reasons.
I remain at your disposal in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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