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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-12-2022 03:23 PM - last edited on ‎08-15-2022 12:03 PM by HP Administrator

HP Recommended
Product: HP Pagewide 3600 XL
Operating System: Microsoft Windows Server 2019

We are using a HP Pagewide 3600 XL scanner that was successfully scanning to windows server (2012).  Due to security issues it became necessary to rebuild and migrate the server to windows server 2019.  Ever since migration we can not get Pagewide XL MFP to scan to SMB share.  Regardless of firewall settings & trying multiple methods of authentication ( user@domain, domain\user, user/domain, etc) and multiple path assignments like <ip address>\Scans, DeviceName\Scans, DeviceName.domain\Scans, and DeviceName.domain.local\Scans, etc..  We swapped adapter cords as well.  We have HP SD Pro on another floor scanning to the exact location without issue (Yes we set it up with the same Path and credentials).  This has me baffled.

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