acrobat intercepts scanning command from printer display

[mch1985]

I have a new HP ENVY Inspire 7955e (S/N [content removed], which was rejected as a valid S/N).  I am trying to scan using the scan icon on the printer display.  I choose to scan to a Dell Vostro laptop on my network, and get an error message that the laptop needs HPSmart, which it already has.  I go to the laptop and Adobe Acrobat scan has been invoked instead of HPSmart.  How do I fix that?

[Nal_NR]

Hi @mch1985,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

Try uninstalling and reinstalling the HP smart app. Click here for further assistance. 

To change the default scanning application from Adobe Acrobat Scan to HP Smart on your HP ENVY Inspire 7955e, you can adjust the settings in your laptop's operating system. Follow these steps:

Open Settings (Windows): If you're using Windows, go to the Start menu, then click on "Settings."

Select Devices: Within the Settings menu, select "Devices."

Choose Printers & Scanners: Click on "Printers & Scanners" from the options on the left-hand side.

Locate HP ENVY 7955e: Find your HP ENVY Inspire 7955e printer listed under "Printers & Scanners." Click on it to manage its settings.

Manage Default App for Scanning: Look for an option related to "Manage" or "Scanner Properties." This might differ based on the Windows version you're using. You're searching for a setting that lets you manage the default application for scanning.

Change Default App: Within the scanner properties or settings, you should see an option to change the default scanning application. Choose HP Smart from the list of available applications.

Save Changes: Once you've selected HP Smart as the default scanning application, save the changes and close the settings window.

After these steps, when you initiate a scan from your laptop, it should use HP Smart instead of Adobe Acrobat Scan as the default scanning application for your HP ENVY Inspire 7955e printer.

If you're using a different operating system or encounter any specific variations in the settings layout, you might need to navigate slightly differently through the settings to change the default scanning application. 

But generally, looking for the "Printers & Scanners" or "Devices" settings should lead you to the necessary options to manage the default scanning app.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mch1985]

Thanks for your help.  I now see where I can choose between apps for the scan event.  Unfortunately, HPSmart is not showing as an option.  I only can choose between Scan and AdobeAcrobat.  I uninstalled and reinstalled HPSmart, but nothing changed.  Should I uninstall Acrobat?

Thanks!

[mch1985]

Also, we want to initiate the scan from the HP ENVY Inspire's display, rather than moving between the laptop (in another room) and the printer/scanner.  We have no problems controlling the scanning from the laptop.  It is trying to send a scan to the laptop from the printer's display where Acrobat gets invoked.  We are trying to scan to a pdf format.  Does that automatically invoke Acrobat?  The printer insists that HPSmart is not installed on the laptop, but it is...

[Nal_NR]

Hi @mch1985 ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!