after migration from win7 to win10 Envy Photo 6232

[Francesco881]

Hallo, need some help to understand, my all in one Envy Photo 6232 has no problems to print or to scan in stand alone , but when I need to scan a document using an application from my desktop , the scanner  do not execute the request, so I am unable to scan a document and send it by mail (for example) . A tecnician told me that HP  do not update with correct driver  my scan/prin machine . could anyone  let me know where to dowload a driver to solvce this matter? Scanner/ printer are connected to PC with USB cable,  and With WIN 7 it was working pe

[Andr-1611 · Accepted solution]

Hello @Francesco881 ,
Welcome to the HP Support Community!

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: " HP ENVY Photo 6200 All-in-One Print and Scan Driver and Accessories",

1) File name: Full_Webpack-44.11.2778-EN6200_Full_Webpack.exe (135.5 MB)

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Restart the PC
5. Close all programs
6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
7. search for "HP [printer name]" and delete all this folders
8. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
9. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
10. Please note: WLAN has to be deactivated!
11. Restart the PC
12. Close all programs
13. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE 1), see above.
14. The installation was completed successfully, now you must ...
15. Restart the PC again
16. Now the installation is complete.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Important information:

Change back the File Explorer settings -
• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)
OK

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[Francesco881]

Hi Andr , Thank you so much, I worked out the matter in a couple of hours following your suggestions, and boy.... it works !!!

on my 80 old age  I had to proceed solwly  to well inderstand and avoid to make errors. In any case this is the way to solve this type of unconvenience  .. BRAVO  , rgds

Francesco881

[Andr-1611]

Hi @Francesco881 ,

you’re much welcome, great to hear that the problem has been resolved!

Kind Regards
Andr-1611