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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-06-2021 02:00 PM

HP Recommended
Product: OfficeJet pro 8035
Operating System: macOS 11.0 Big Sur

I am trying align printer through printer maintenance.  I can print the page but it will not scan the page.  anyone have the same issue?  

Category:
2 people had the same question
1 REPLY 1

‎08-10-2021 08:36 AM

HP Recommended

@Ldarcy1

 

Welcome to the HP support community.

 

Are you getting any error messages?

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass then it should be a scanner issue.

 

Meanwhile:-

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here'

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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