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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-22-2019 12:20 PM

HP Recommended
Product: HP PageWide Pro MFP 577dw
Operating System: Microsoft Windows 7 (64-bit)

error message: All recipient email addresses are rejected by the server. 

                             Make sure recipient email addresses are correct.

 

Email was sent yesterday from the PageWide Pro MFP 577dw.

The EWS is properly configured and the test email is sent correctly from my PC.

Email will not send today and the above error message is received.

 

HELP!!!!!!!!!

7 people had the same question
2 REPLIES 2

‎05-23-2019 05:59 PM

HP Recommended

One question, is the email address for outgoing mail on the same network as the server that sends mail. Ie: someone@somewhere.com. Is the outgoing email address and mail.somewhere.com is the mail server. We have seen increased instance where a mismatch due to using a free mail server causes issues.

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Was this reply helpful? Yes No

‎05-28-2019 06:11 AM

HP Recommended

Thank you very much for your help.

I do not exactly understand what you mean by your response. 

I set up the printer, used my email address, was able to send email one day and the next I was not. 

I did not make any changes. 

Is what you are saying that I need to create another separate email for the printer?

 

Thanks again

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