automatic document feeder

[Hans28]

My automatic document feeder jams up while faxing a 2-sided, multi-page document. The printer makes a loud noise and then the original page jams inside the document feeder. I can copy the same document just fine (2 sided to 2 sided). What is the problem?

[greenturtle]

Hi,

Thanks for using the HP Support Community.

These are the possible causes:

1. Document paper is too thick for the document feeder

2. Document is too long for the document feeder

3. Document is creased or crumpled and the edge is torn

Possible solutions

1. Copy the document such that it is one sided (means 2 piece of paper), then fax

2.. Scan the document using the flatbed and email

Hope that helps!