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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-10-2021 05:06 PM

HP Recommended
Product: Officejet pro 6975
Operating System: macOS 10.14 Mojave

When I scan the app gives my file a name automatically which includes words like "photo" or "handwritten" which do not apply to what I scan. On my other Mac, which has Catalina,  I was able to stop it from doing this and just have the date time etc file name.  I found where I can turn off auto rotate, which is also never correct, but not the file name switch.

1 person had the same question
5 REPLIES 5

‎04-13-2021 08:47 AM

HP Recommended

Hi @whitetrndo,

 

I'd like to help!

 

To better assist -What application are you using to scan, HP Scan, or HP Smart?

 

Meanwhile, you may refer to How to scan with an HP printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎04-16-2021 05:13 PM

HP Recommended

I have been trying to install the latest firmware all day but my Mac book won't install it.  My iMac (before it locked up due to the latest Catalina update) worked fine.  My Mac Book doesn't run Catalina it is still on Mojave Version 10.14.6. Does this have anything to do with it?

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‎04-17-2021 11:08 AM

HP Recommended

You install the printer firmware using the printer display itself. 

 

Refer - HP Printers - Updating or Upgrading Printer

 

Hope this helps!

 

Keep me posted!

 

 

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‎04-17-2021 11:52 AM

HP Recommended

I followed the instructions you sent.  My printer says "The most current updates have already been installed.  No new updates are available at this time."  

 

Thank you for all your effort.  Don't work too hard on this.  It is an inconvenience not a real problem.  If you come across an answer let me know but don't work too hard on it.

 

Thank you again,

Nancy

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‎04-20-2021 08:39 AM

HP Recommended

HP Smart app does not allow such functionality, the filename is preconfigured and cannot be changed. Try installing  HP Easy start (under the Software and Utility tab) and on HP Easy scan you may go to advanced settings and check for the option if available or while saving the document, you get an option to rename it.

 

Hope this helps!

 

Keep me posted!

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