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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-20-2023 01:06 PM

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer

My Envy 7640 e-All-In-One Printer suddenly won't allow me to copy a document and print in black.  When the black copy button is pressed nothing happens, except an alert sound.  The color button stays on.  I reset to original settings, cleaned printer heads, aligned, unplugged, but the black copy button will not come on. Any suggestions?

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