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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-19-2021 06:36 AM

HP Recommended
Product: HP deskjet 2700
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have a question to scanning problem at deskjet 2700 serie.

when I will scanning or copy,  the printed paper is everyone black with many lines.

Software update is new.

What can I do?

 

Thanks RonnyUnbenannt.PNG

 

 

Category:
1 REPLY 1

‎12-20-2021 10:20 AM

HP Recommended

You could try a factory reset but more than likely this is a hardware or cable failure that will cost more to fix than replace.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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