black streak

[checkout1]

Please any one out there please help. Having a problem when I use the top paper feeder wether to copy or scan my copy come out with  a black streak like 3 fine lines in the center of page from the top to bottom of page. I cleaned the rollers and did a clean the cartidges under setting .Cant get rid of the streak.

Checkout1

[Devon_S · Accepted solution]

Hello checkout1,

It sounds like you just have something on the top feeders scan glass, like whiteout, dirt, etc., or you're having a power issue.

Could you check to see how the printer is plugged in? Is it plugged into a power bar or directly to a wall outlet? If it's in a power bar could you try plugging it directly into the wall.

If you're still having issues after that try following the steps in this document:

http://support.hp.com/us-en/document/c02881567/

[jhugheyADMIN]

My HP OfficeJet 8600 suddenly started streaking its black copy output.  However, it could print black type just fine, so it was associated with the copy feature. 

Procedure:  I shut the printer down with its power button, then completely unplugged the device.  After waiting a minute, I plugged it back in, then turned it on. 

The Black copy feature worked fine after doing this procedure.   Apparently the power source disconnect/reconnect simply reset the programming of my HP OfficeJet 8600.   I used the same power strip and its same plugin.  

Remedy:  Shut the printer down.  Unplug the printer.  Plug the printer back in.  Turn the printer on.