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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎07-27-2021 12:56 AM

HP Recommended
Product: hpOJ pro 8720
Operating System: Microsoft Windows 10 (32-bit)

I am trying to connect scan to email, but it is a password protected feature. I do not know the password, but also can not figure out how to reset it. This is a home office printer, I am the main user.

Category:
3 REPLIES 3

‎07-30-2021 12:27 PM - edited ‎07-30-2021 12:28 PM

HP Recommended

@vr_dsprtfrnswr

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Could you share the screen where it's asking for the password? 
  • Are you using HP Smart App? 

While you respond to that, let's try these steps: Scan to Email Cannot Access Email Accounts

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎07-31-2021 05:39 AM

HP Recommended

Interestingly, I created an account to add a message to this HP support page, and with that account I can log in and now scan. It is no longer asking for an admin user account and password. So the issue is resolved.

I can not now replicate the former issue, but it stated that I could not connect scanning to e-mail or computer as it was locked with an admin account.

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‎07-31-2021 05:10 PM

HP Recommended

@vr_dsprtfrnswr

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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