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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-22-2022 08:15 AM

HP Recommended
Product: HP ENVY 6055e All-in-One Printer
Operating System: macOS 12.0 Monterey

can not use scanner

no light

 

Category:
1 person had the same question
2 REPLIES 2

‎10-22-2022 10:40 AM

HP Recommended

If you restart the printer, does the light flicker at all during startup? If not, could be corruption in the operating system of the printer. Try unplugging, leaving unplugged for a few minutes. Before reconnecting the power, hold the on button for a few seconds to drain all power from the circuits and release the button. Plug the cord back in and try starting again. If it still does not work, try performing a factory reset from the control panel. If it still does not start then likely there is a hardware failure.

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‎10-29-2022 12:24 PM - last edited on ‎10-29-2022 04:32 PM by Retired

HP Recommended

HPEnvy 6505 E.  How do I do a factory reset?  Still have no lights for info, scan & copy.  Help  would be appreciated 

sandyandy

 

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