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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-12-2023 02:24 PM

HP Recommended
Product: HP OfficeJet 4655 All-in-One Printer
Operating System: macOS 12.0 Monterey

I used to be able to do double sided scanning in the previous version of the HP scanning app for Mac, but I'm unable to do so in the new HP Smart. Can someone tell me how to do double sided scanning in HP Smart for Mac?

Category:
1 person had the same question
1 REPLY 1

‎09-16-2023 11:13 PM

HP Recommended

Hi @KazuT,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're experiencing difficulties with double-sided scanning in the HP Smart app with your HP OfficeJet 4655 All-In-One Printer. Double-sided scanning is a convenient feature that many all-in-one printers offer, and it's important that it functions correctly for your needs.

 

Here are some steps you can follow to troubleshoot the issue.

 

  • Check Printer Capabilities: Ensure that your HP OfficeJet 4655 is capable of double-sided scanning. Not all models support this feature, so make sure it's listed in the printer's specifications.
  • Update HP Smart App: Ensure that you have the latest version of the HP Smart app installed on your device. Outdated software can sometimes cause compatibility issues.
  • Verify Scanner Settings: Within the HP Smart app, check the scanning settings. There should be an option for double-sided or duplex scanning. Make sure it's set correctly.
  • Scanner Glass vs. Automatic Document Feeder (ADF): Depending on your scanner, you may need to place the double-sided document in the automatic document feeder (ADF) or manually flip and scan each side on the scanner glass. Check your printer's manual for guidance.
  • Check for Updates: Ensure that your printer's firmware is up to date. Sometimes, firmware updates can address scanning issues.
  • Reinstall HP Smart App: If the issue persists, try uninstalling and then reinstalling the HP Smart app. This can sometimes resolve software-related problems.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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