can't make scanner work; printer does work.

[khazr]

Software on computer shows that the scanner starts, draws paper through the document feeder, computer screen shows "scanning", but no images appear and there is no way to stop the scanning without shutting the computer down (stop button is greyed out).  What can I do?

[Jay_G24]

Hi @khazr

Welcome to the HP Support Community. I'd be happy to assist you with the  "Unable to scan" issue. 

What application are you scanning from?

Try a power reset-

Reset the product

1. With the printer turned on, disconnect the power cord from the rear of the printer.

1. Unplug the power cord from the wall outlet.
2. Wait at least 60 seconds.
3. Plug the power cord back into the wall outlet.
4. Reconnect the power cord to the printer.
5. Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try connecting the printer directly to the wall outlet and also try scanning from the scanner glass.

Refer to How to scan

Hope this helps! Keep me posted. 

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Have a great day! 

[khazr]

no solution

[Jay_G24]

Try making a copy and check if the output is the same.