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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-25-2023 09:38 AM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: Microsoft Windows 11

can't scan from HP 6968 printer screen to PDF in windows 11

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-25-2023 02:02 PM

HP Recommended

@yaymandy 

 

Welcome to the HP Community Forum.

 

@yaymandy wrote:

can't scan from HP 6968 printer screen to PDF in windows 11

 

Not sure - normally, if there is something wrong or missing, we would hope to see some indication of what is (or is not) happening when you click Scan on the printer control panel.

 

If the problem is simply one of communication,

A nice "restart your stuff" might help:

Restart everything, including the network that controls you printer

 

What else?

 

Scan to Computer might not work as expected:

If the printer software is not installed on the computer,

OR

If the printer software is installed but not enabled for "Scan to Computer"

 

=========================

Printer - Full Feature Software - Install

 

 

If you have not done so, consider

 

  • HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

 

If the full driver printer software is (already) installed but not working,

  • Uninstall any printer software from Control Panel > icon view > Programs and Features
  • Restart the computer and sign in.

Next,

  • Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

  • If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.
  • Download and Save the Full Feature Software installation package or the Easy Start Software

 

For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP OfficeJet Pro 6960 All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in

 

Installation

  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator”
  • If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
  • After the software is installed, Restart the computer and log in

====================================

Installed full driver printer software adds at least two shortcuts to the Desktop:

  • Printer Assistant
  • HP Scan

Example - Windows - HP Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 6968 All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎04-25-2023 02:02 PM

HP Recommended

@yaymandy 

 

Welcome to the HP Community Forum.

 

@yaymandy wrote:

can't scan from HP 6968 printer screen to PDF in windows 11

 

Not sure - normally, if there is something wrong or missing, we would hope to see some indication of what is (or is not) happening when you click Scan on the printer control panel.

 

If the problem is simply one of communication,

A nice "restart your stuff" might help:

Restart everything, including the network that controls you printer

 

What else?

 

Scan to Computer might not work as expected:

If the printer software is not installed on the computer,

OR

If the printer software is installed but not enabled for "Scan to Computer"

 

=========================

Printer - Full Feature Software - Install

 

 

If you have not done so, consider

 

  • HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

 

If the full driver printer software is (already) installed but not working,

  • Uninstall any printer software from Control Panel > icon view > Programs and Features
  • Restart the computer and sign in.

Next,

  • Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

  • If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.
  • Download and Save the Full Feature Software installation package or the Easy Start Software

 

For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP OfficeJet Pro 6960 All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in

 

Installation

  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator”
  • If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
  • After the software is installed, Restart the computer and log in

====================================

Installed full driver printer software adds at least two shortcuts to the Desktop:

  • Printer Assistant
  • HP Scan

Example - Windows - HP Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 6968 All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

1 person found this reply helpful
Was this reply helpful? Yes No

‎04-27-2023 07:41 AM

HP Recommended

worked like a charm - thanks!

Was this reply helpful? Yes No

‎04-27-2023 08:18 AM

HP Recommended

@yaymandy 

 

Excellent!

You are welcome.

Happy scanning.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

Was this reply helpful? Yes No
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