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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

It's for HP PageWide Color Flow E77660.

I set up a shared folder following an online video. https://www.youtube.com/watch?v=uQBM3pXuZ6o 


I can verify access from the page. It have a tick and said "The operation was completed successfully." .

But I don't see the scanned file in the shared folder after I scan it. It show it's cancelled in the status.

 

please see attached picture.

 

 

1.png

 

 

2.png

 

Learn how to set up a scan to network folder on FutureSmart 4 HP Enterprise MFPs. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at https://hp.com/support. For step-by-step guidance, connect with our Virtual Agent: ...
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