cannot access scan on computer

[VThome]

I cannot access the scanner on my computer for my hp envy pro 6458

[Raj_05]

Hi @VThome,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble accessing the scanner on your HP Envy Pro 6458, here are some troubleshooting steps you can try.

• Check Connections: Ensure that your printer/scanner is properly connected to your computer via USB cable or through your local network (if it's a network printer).
• Restart Devices: Sometimes, a simple restart of both your computer and the printer can resolve connectivity issues.
• Update Drivers: Make sure you have the latest drivers installed for your printer. You can download and install them from the HP website. Outdated drivers can cause compatibility issues.
• Check for Software Conflicts: Sometimes, other software on your computer can interfere with the scanner. Try temporarily disabling any security software or firewalls and see if the scanner works.
• HP Print and Scan Doctor: HP provides a diagnostic tool called HP Print and Scan Doctor, which can help diagnose and resolve printing and scanning problems. You can download it from the HP website and run it to see if it identifies any issues.
• Reset Printer: You can try resetting your printer to its default settings. Refer to the user manual for instructions on how to do this.
• Check Scanner Settings: Ensure that the scanner settings on your computer are configured correctly. You can usually access these settings through the Control Panel or System Preferences, depending on your operating system.
• Check Scanner Compatibility: Ensure that your scanner is compatible with your operating system. Sometimes, older scanners may not work properly with newer versions of operating systems.

By following these steps, you should be able to troubleshoot and resolve the issue with accessing the scanner on your HP Envy Pro 6458.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support