cannot connect to scan

[Tonk69]

Scanner will not connect to computer for scanning

[Jerry_57]

Hi @Tonk69,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your scanner cannot connect to your computer for scanning. Follow these recommended steps to resolve the issue:

 

Check the Connection Cable:
 

• Ensure that the USB or network cable connecting the scanner to the computer is securely plugged in and not damaged.
• If the cable is damaged, replace it with a new one.

Verify Power Supply:
 

• Check that the scanner is turned on and receiving power. The power supply's LED should be lit.

Check the USB Connection:
 

• Use the USB cable that came with the scanner for compatibility.
• Ensure that the USB connection is secure. The USB icon on the cable should face up when properly connected.

Reconnect Cables:
 

• If the scanner is directly connected to a computer, try another USB port on the computer.
• For USB hubs or docking stations, disconnect the scanner from these and connect it directly to the computer.

Restart Devices:
 

• Turn off the scanner and the computer, wait a few seconds, and then turn them back on.

Reinstall Drivers and Utilities:
 

• If the problem persists, uninstall and then reinstall the HP Scanjet drivers and utilities. Ensure that you use the software CD that came with your scanner or download the latest drivers from https://support.hp.com/us-en.

Software Conflicts:

• Close any other scanning applications that might be interfering with the connection.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support