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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-31-2016 05:10 PM

HP Recommended
Product: HPC5F976
Operating System: Microsoft Windows 10 (64-bit)

I have not found the scan option in wireless mode since last week. There is only one option for printing.  I have been using this printer on scanning for half a year. However, if I change to USB mode, the scan option will show up. The USB mode is not as convenient as wireless mode. I really hope to fix this issue. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-31-2016 11:34 PM

HP Recommended

Hi,

Thanks for using the HP forum.

Can you download and install the FULL feature printer software from HP for your operating system?

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

What printer model are you using?

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎03-31-2016 11:34 PM

HP Recommended

Hi,

Thanks for using the HP forum.

Can you download and install the FULL feature printer software from HP for your operating system?

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

What printer model are you using?

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎04-01-2016 10:50 AM

HP Recommended

Thanks!! I download the software and it works!

Was this reply helpful? Yes No

‎04-01-2016 07:06 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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