cannot make scan

[ywk]

scanner problem

[Hawks_Eye]

Hi @ywk 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

I hear your concern — it’s frustrating when scanning suddenly stops working, especially if you rely on it for important documents. Before we move into solutions, let’s carefully isolate the situation so we know exactly what’s happening with your setup:

• Which HP printer or scanner model are you using?
• Does the issue occur when scanning directly from the printer’s control panel, or only when using the HP App on your computer/phone?
• Are you connected via USB cable or over Wi‑Fi?
• When you try to scan, do you see any error messages on the printer’s screen or on your computer?
• Have you recently updated your Windows system or the HP App?
• Does the printer otherwise function normally — for example, can it still print without issues?
• If you’re scanning from Windows, are you using the HP App or another program (like Windows Fax and Scan)?

Once I know these details, I can guide you with precise steps that match your device and environment. Could you share a bit more about your printer model and how you’re attempting the scan?

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.