cannot print scanned documents or photos from emails which were sent to me.

[langlay]

I cannot print scanned documents/photos from emails sent to me.  I am able to get an image from my own scans..albeit not very good..but, they are readable; however this is not the case when the scan comes from elsewhere.  Any clues?  Thank you

[Dragon-Fur · Accepted solution]

@langlay 

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Based on guessing and little information...

This likely has everything to do with what you are being sent.

For example, if the scanned image / document was scanned at a low DPI (low density) and then mailed to you, then whatever you are getting is low density and will not provide the print quality you want.

Sending scans / images / even documents at a lower DPI is common - the amount of data that can be attached to an email is controlled / restricted by the email provider.

For example, your email provider (or the provider for the person sending you the data) might restrict the total size of attachments to 25MB - that's not a lot.  Sending you "smaller" (less dense) files means the person can send more data - or at least send the data that is desired / necessary to be attached.

That the data is worthless because it won't print is not really a "problem" - it is simply a result of the process (sending wimpy, low-density data).

The printer cannot control or fix the data "after the fact".

It prints what it gets.

It might help to save the data to the computer, open the file on the computer and print, though this is not likely to work any better...

Assuming your mystery printer works, is doing its best (clean, maintained, has ink), and is able to print a decent document / image,

Then

The solution is to have the person sending you the file(s) to scan and send better quality, higher density (higher DPI) documents / images.

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