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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
langlay
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cannot print scanned documents or photos from emails which were sent to me.

HP Recommended
Microsoft Windows 10 (64-bit)

I cannot print scanned documents/photos from emails sent to me.  I am able to get an image from my own scans..albeit not very good..but, they are readable; however this is not the case when the scan comes from elsewhere.  Any clues?  Thank you

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Dragon-Fur
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HP Recommended

@langlay 

 

==============================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not post any private information in our very public Community.

These people might be scammers trying to steal your information / money.

=====================================================

 

Based on guessing and little information...

This likely has everything to do with what you are being sent.

 

For example, if the scanned image / document was scanned at a low DPI (low density) and then mailed to you, then whatever you are getting is low density and will not provide the print quality you want.

 

Sending scans / images / even documents at a lower DPI is common - the amount of data that can be attached to an email is controlled / restricted by the email provider.

 

For example, your email provider (or the provider for the person sending you the data) might restrict the total size of attachments to 25MB - that's not a lot.  Sending you "smaller" (less dense) files means the person can send more data - or at least send the data that is desired / necessary to be attached.

 

That the data is worthless because it won't print is not really a "problem" - it is simply a result of the process (sending wimpy, low-density data).

 

The printer cannot control or fix the data "after the fact".

It prints what it gets.

 

It might help to save the data to the computer, open the file on the computer and print, though this is not likely to work any better...

 

Assuming your mystery printer works, is doing its best (clean, maintained, has ink), and is able to print a decent document / image,

Then

The solution is to have the person sending you the file(s) to scan and send better quality, higher density (higher DPI) documents / images.

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Dragon-Fur
Level 16
Level 16
34,383 26,534 3,173 10,213
Message 2 of 2
Flag Post
HP Recommended

@langlay 

 

==============================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not post any private information in our very public Community.

These people might be scammers trying to steal your information / money.

=====================================================

 

Based on guessing and little information...

This likely has everything to do with what you are being sent.

 

For example, if the scanned image / document was scanned at a low DPI (low density) and then mailed to you, then whatever you are getting is low density and will not provide the print quality you want.

 

Sending scans / images / even documents at a lower DPI is common - the amount of data that can be attached to an email is controlled / restricted by the email provider.

 

For example, your email provider (or the provider for the person sending you the data) might restrict the total size of attachments to 25MB - that's not a lot.  Sending you "smaller" (less dense) files means the person can send more data - or at least send the data that is desired / necessary to be attached.

 

That the data is worthless because it won't print is not really a "problem" - it is simply a result of the process (sending wimpy, low-density data).

 

The printer cannot control or fix the data "after the fact".

It prints what it gets.

 

It might help to save the data to the computer, open the file on the computer and print, though this is not likely to work any better...

 

Assuming your mystery printer works, is doing its best (clean, maintained, has ink), and is able to print a decent document / image,

Then

The solution is to have the person sending you the file(s) to scan and send better quality, higher density (higher DPI) documents / images.

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
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