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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-16-2019 11:54 AM

HP Recommended
Product: ENVY5530
Operating System: macOS 10.13 High Sierra

I am using a Mac Safari version 12.1.1. hp all in one printer HP ENVY 5530. I cannot save scan to computer, save button grayed out.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2019 12:05 PM

HP Recommended

Hi,

HP Scan is not compatible with your operating system.

 

Please use the HP Easy Scan application instead:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-16-2019 12:05 PM

HP Recommended

Hi,

HP Scan is not compatible with your operating system.

 

Please use the HP Easy Scan application instead:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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