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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-25-2025 11:23 AM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have followed all the steps in HP and it states printer is ready to scan, however, the printer will not scan and repeat the steps on the window.

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2 REPLIES 2

‎04-25-2025 12:28 PM

HP Recommended

@rebel4fr 

Try this solution here: https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/how-do-i-scan-document-to-my-computer/m-p/9118...

Kind Regards
Andr-1611

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‎04-25-2025 03:28 PM

HP Recommended

I found a solution to my scanning problem by clicking on HP on my PC and was able to scan document. My printer still has the steps to scan but HP said it was all set. I had tried HP Smart and all the steps they suggested I try but nothing worked until I found and HP that I had not seen before. Although I did not use your solution, I do appreciate that you took the time to respond.

Thank you.

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