• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-06-2024 11:45 AM

HP Recommended
Product: HP LaserJet 3015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

cannot scan to laserjet 3015 from windows 10

no software recognizes the scanner but it prints perfectly

when I right click on the printer in control panel, there is no "scan" in the drop down

perhaps I need a separate scanning driver?

I tried to install one (it was in Spanish) but it did not work

everything I have searched and tried does not work as the scanner is not recognized by any software

Is it possible that the USB port on my PC (about 4 years old) is not compatible with this printer/scanner (about 9 years old) even though the printing work perfectly

 

Category:
1 REPLY 1

‎09-08-2024 11:19 PM

HP Recommended

It would appear that scanning with this product has never been supported by 64bit operating systems as even Windows 7 64bit does not include drivers for scanning, only printing. Product is simply too old.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.