cannot scan

[spetho2001]

HP Smart scan cannot scan from this computer. I am getting this message all of a sudden and cannot scan

[BeemerBiker]

Full feature driver March 2022

Deskjet Reference 4155e 

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed. You will have to sign into HP Smart using your HP account.

To put HP Smart on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store. The following video is an example of how to put an app on the desktop.

---in case something goes wrong---

Wireless reset  might be needed:  use HP Smart app to connect the printer to the network with the video

For another video that shows WPS and more ways to connect, click here.
WPS is explained on page 5 and 22 of the users manual.

For more useful resources on the printer Click Here

[spetho2001]

I am not using wireless. I am using USB connection. I am using the HP Smart APP and it will not scan. There is nothing wrong with my equipment or the HP printer. I installed the Windows Scan APP and it uses the HP Printer scan feature and works fine. The problem is with the HP Smart lousy app, and the lousy company HP.