cannot send or receive fax

[Jesse1113]

I cannot send or receive faxes on my HP Offricejer Pro 8620

[Jeet_singh]

@Jesse1113,

Welcome to HP Support Forums!

I see from your post that you're having issues while sending or receiving fax from your HP OfficeJet printer. No worries, I'll be glad to help you.

To assist you better and to isolate the issue, let's start by running a fax test on your printer. Here are the steps:

1. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon ().

2. Touch Fax Setup, swipe the display to scroll to Fax Tools, and then touch Fax Tools.

3. Touch Run Fax Test. The printer prints a fax test report.

4. Review the report and make the necessary changes as suggested.

If the fax test fails, it may due to the physical connection: HP Printers and Fax Machines - How to Fax

Please ensure you have two-wire phone cord for fax - HP Printers and Fax Machines - Test Fax Setup with the HP Fax Test Service

For more in detailed steps - HP Printers and Fax Machines - Resolving Fax Problems

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂