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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-01-2020 04:38 PM

HP Recommended
Product: c4600 series

Recent update to MacBook Air -Catlina 10.15.6 does not allow my printer c4600 (non-wireless) to scan multiple pages into one document.

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1 REPLY 1

‎09-04-2020 02:48 PM

HP Recommended

@ppbbpp, Welcome to HP Support Community!

 

The steps to scan multiple pages into the same document is available here- HP Printers - How to Scan (Mac) 

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

If you still have issues, uninstall and reinstall the printer software, refer to the document HP Printers - Uninstalling HP Printer Software (Mac)  for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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