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‎04-14-2025 01:41 AM - last edited on ‎04-15-2025 04:09 AM by Moderator

HP Recommended
Product: HP Color LaserJet Pro MFP M479dw

Hello,
I need assistance removing cloud-based Scan to Email users that are still appearing on my HP Color LaserJet Pro MFP M479dw, even after performing the following steps:

  • Disabled and re-enabled Web Services

  • Factory Reset

  • NVRAM Reset

  • Printer is currently showing a new claim code

Despite these resets, the same Scan to Email users keep returning when the printer reconnects to the internet. This confirms they are being restored from HP’s cloud.

I am the original owner, and I’m preparing to resell the printer. I need help ensuring all cloud data, particularly Scan to Email users, is completely removed.

Please help me disassociate this printer from any HP Cloud account and delete all cloud-stored scan/email data linked to this device.

Printer details:
Model: HP Color LaserJet Pro MFP M479dw

Category:
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