• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-07-2022 06:21 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

How do I get my HP scanjet 7500 to scan documents as right now all we see is colored lines and we can't make out the documents being scanned and uploaded.

 

Thank you in advance,

PGA1190

1 person had the same question
2 REPLIES 2

‎03-07-2022 06:23 PM

HP Recommended

Screenshot from 2019-07-28 18-27-39.png

Was this reply helpful? Yes No

‎03-09-2022 09:29 AM - edited ‎03-09-2022 09:32 AM

HP Recommended

Had the same problem with our 7740. It's a firmware issue,  check this out:

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/OfficeJet-Pro-7740-scanning-issue-output-full-...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.