copy and scan function do not work

[jim691]

followed all the advice that has been provided. nothing has worked

[senan6806]

@jim691

A warm welcome to HP Community!

Any error on the printer display when you try to copy or scan?

Could you also check the scanner bar functionality. In order to check the scanner bar functionality:

1.) Lift the scanner lid slightly, and then press the Copy button or icon.

2.) Check if the scanner light moves.

[jim691]

Thank you for your response.  I did follow those instructions.  when i pressed copy the bar did move left to right. a sheet of paper sounded as if loaded. the bar is remaining on the right side and is lit. on the screen the message reads " now copying page one 1/1, a blue lite is circling and circling and nothing is happenning.  thats the way it has been.  i have disconnected the plug and now have directly into wall socket.  i did also shut off router. waited. disconnected power cord from unit.  and restarted.   same result. also did try a reset for factory.. same result.  when i hit red x tocancel.  just see blue cirling and bar remains on right side . thanks .. did read about a special reset but needs HP specific instructions.  thanks for your help  jim 4/26 at 11:33am 

[senan6806]

@jim691

Since you have tried all possible steps, the only option left is to perform a semi full reset and re-initialize the printer. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've send you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.