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‎04-10-2024 09:59 AM

HP Recommended
Product: M426fdw
Operating System: Microsoft Windows 10 (64-bit)

replaced toner with new HP toner .. copies are blank...Inserted a cartridge from another printer that is working and blank pages

Category:
1 REPLY 1

‎04-12-2024 12:01 PM

HP Recommended

Hi @Tbird0954,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If you've replaced the toner cartridge with a new one and you're still getting blank pages, there could be a few potential issues causing this problem.

 

  • Toner Cartridge Installation: Ensure that the toner cartridge is properly installed. Sometimes, cartridges might not be inserted correctly, leading to printing issues.
  • Toner Cartridge Compatibility: Confirm that the new toner cartridge is compatible with your HP M426fdw printer. Using an incompatible cartridge can lead to printing problems.
  • Toner Cartridge Quality: While it's rare, there's a possibility that the new toner cartridge is defective. Try replacing it with another new cartridge to see if the issue persists.
  • Printer Settings: Check your printer settings to ensure they are configured correctly. Make sure the printer is set to print in black and white and not grayscale or color.

 

By troubleshooting these possible causes, you should be able to determine the reason for the blank pages and take appropriate action to resolve the issue.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

I am an HP Employee.
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