copying issue

[Rhonda24]

if i send a print job from computer or phone it prints fine but if I place a print job on the copier surface it comes out very light and missing sections. printer says software is up to date.

[Betty0610]

@Rhonda24

Welcome to the HP Support Community.

Does it happen while copying from the scanner glass or feeder or both?

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!