copying problem

[PuluthiAndavar]

i bought a laserjet mfp438nda in 3 months before. the copy not clear. Sometimes the copy has gost printing ( the letters are printing dual ). I cant face this issues when i am print through computers. This problems accures only taking copy in scanner glass

[Max3Aj]

Hi @PuluthiAndavar, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like you're experiencing a common issue known as "ghost printing" when using the scanner glass on your HP LaserJet MFP438nda. Here are a few steps you can try to resolve this problem:

Clean the Scanner Glass: Dust or smudges on the scanner glass can cause ghost images. Use a soft, lint-free cloth and a mild glass cleaner to clean the scanner glass thoroughly.

Check the Scanner Settings: Ensure that the scanner settings are correctly configured. Sometimes, incorrect settings can lead to poor copy quality.

Calibrate the Scanner: Your printer might need calibration. Refer to the user manual for instructions on how to calibrate the scanner.

Inspect the Fuser: Ghost printing can also be caused by issues with the fuser. If the fuser is damaged or dirty, it might need to be cleaned or replaced.

Update Firmware and Drivers: Make sure your printer's firmware and drivers are up to date. 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support