cropping pics

[Bill3456]

when I try to scan a pic, I select save as JPEG-Photo-flatbed-show viewer after scan and hit scan.

It brings up the preview screen and i crop to show the area that i want scanned.

I then hit scan button, give file a name and location,  and it rescans the pic.  

When i open the saved file, it is not the area I selected when i cropped the pic.  It appears that it will only scan the area that is in the upper right corner.  What am I dong wrong?

certainly, if the software is going to give me the ability to crop the preview, there must be a way to make a file of that cropped area selected.

[Jay_G24]

 Hi @Bill3456

Welcome to the HP Support Community. I'd be happy to assist you.

Follow the instructions to scan and edit-

Load your documents, complete the scan, and then edit, if necessary.

1. Place the first item you want to scan face-down on the scanner glass, aligning it with the guide at the edge of the glass.

   

2. In HP Scan, click Scan.

   The printer scans your document or photo, and then HP Scan displays a preview.

3. To add pages or scan the other side, click the Add pages icon  on the bottom bar, place the next item face-down on the scanner glass, and then click Scan.

4. Double-click individual pages to rotate, crop, or change brightness and contrast, or click More for advanced options.

5. When you finish editing your scan, click Save or Send.

Refer to -How to Scan (Windows)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!  

[ShlomiL]

hi,

I would also ask, what Resolution is selected?

Please try setting the Scan resolution to 200 or 300 DPI and try scanning again, may you see any different behavior?

[Bill3456]

I appreciate your response, but it did not fix my problem.  If you look at the scan preview pic, in the upper left corner you can see the whole pic.  It is an older photo with a border.  In the preview, you can see that I cropped out the border.  I just wanted a saved image of the photo w/o the border.

now look at the saved file.  You can see that it did not crop properly.  It cut off the top of the boys head  in the upper left and left in the border in the lower right.  Not sure what is going on.  Should be a simple task.  It was with my 8610 anyway.  The Twain for the 7740 is a bit differnet.  Maybe i ad just not doing something correctly.  HELP!

[Bill3456]

well, i rescanned at 300 and it cropped properly.

But i am scanning photos and want a higher resolution.  Is there no way to scan/crop properly at 1200?    If not, then this scanner is no better that my 8610.  As a work around, I could scan the full image, and then crop it with my Adobe Photoshop, but that is more work for me and with lots of pics that is a lot more work for me.

Was kinda hoping that HP could fix the bug in their software.

[ShlomiL · Accepted solution]

Please give a try with the HP Scan Extended software, it should detect your scanner with the same layout, but an older software engine:

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

May you see any difference?

[Bill3456]

running the Scan extended version you linked me to worked.  I am now able to properly crop photos at 1200

TYVM

[ShlomiL]

You are much welcome @Bill3456, great to see it did the trick!

Keep safe,

Shlomi